1. Overview
This Refund Policy outlines the terms under which Modapaya LLC (dba KasaBase) provides refunds for subscription fees paid for the KasaBase platform.
2. Free Trial
The 14-day free trial does not require a credit card and incurs no charges. No refund is necessary as no payment is collected during the trial period.
3. Monthly Subscriptions
- Monthly subscriptions are billed at the beginning of each billing cycle
- You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing period
- We do not provide prorated refunds for partial months
- Access to the Service continues until the end of the paid billing period
4. Annual Subscriptions
- Annual subscriptions are billed as a single payment at the beginning of the annual billing cycle
- If you cancel within the first 30 days of an annual subscription, you may request a full refund
- After 30 days, annual subscriptions are non-refundable. You will retain access until the end of the annual period
5. Add-On Modules
- Add-on modules follow the same refund policy as your base subscription (monthly or annual)
- Add-ons can be removed at any time, effective at the end of the current billing period
6. Exceptional Circumstances
We may grant refunds at our discretion in the following circumstances:
- Duplicate or erroneous charges caused by billing system errors
- Extended service outages exceeding our SLA commitments (see SLA)
- Verified unauthorized charges on your account
7. How to Request a Refund
To request a refund, contact us at contact@kasabase.com with the following information:
- Your account email address
- Subscription plan name
- Reason for the refund request
- Date of charge (if applicable)
Refund requests are typically processed within 5–10 business days. Approved refunds are issued to the original payment method.
8. Contact
For billing or refund questions, contact us at:
Modapaya LLC (dba KasaBase)
6121 W Park Blvd B116
Plano, TX 75093
contact@kasabase.com
